Frequently Asked Questions
Limitless PD 65W GaN Wall Charger with Retractable Type-C Cable
Q: Can I charge two devices at the same time?
A: Yes. You can charge up to two devices simultaneously using the built-in retractable Type-C cable and the additional Type-C port. The charger automatically balances power to safely and efficiently charge both devices.
Q: Will this charger work with my laptop and phone?
A: With up to 65W of Power Delivery (PD), this charger is designed for laptops, tablets, smartphones, earbuds, and other USB-C devices. Always check your device’s charging requirements for compatibility.
Q: What is GaN technology, and why does it matter?
A: GaN (Gallium Nitride) technology allows the charger to be smaller, more efficient, and cooler-running than traditional chargers while still delivering fast, reliable power.
Q: How long is the built-in cable?
A: The retractable Type-C cable extends up to 32 inches, giving you flexibility when charging. When finished, it rewinds smoothly and magnetically closes to stay neat and organized.
Q: Is this charger safe to use every day?
A: Yes. The charger is designed with built-in safety protections and intelligent power management. It may feel warm during use, especially when charging larger devices like laptops, which is normal.
Q: Is it travel and TSA friendly?
A: Yes. The compact size and fold-away AC plug make it TSA-friendly and easy to pack in carry-on luggage, purses, or backpacks.
Q: Do I need to bring extra cables?
A: Not necessarily. The built-in retractable Type-C cable is ready to use, and the extra Type-C port allows you to connect another cable if you’re charging a second device.
Q: Will charging two devices slow things down?
A: The charger uses intelligent power distribution to share power efficiently. Charging speeds may adjust slightly depending on the devices connected, but both will charge safely and effectively.
Q: What if the cable doesn’t retract properly?
A: Simply pull the cable out slightly and release it slowly. The mechanism will reset and retract smoothly.
Q: Is there a warranty?
A: Yes. It comes with a 1-Year Limited Warranty from Limitless Innovations.
Q: Who do I contact if I have a question or issue?
A: For any inquiries, please contact our support team at LimitlessInnovations.com/Support, email Support@LimitlessInnovations.com, or call (855) 843-4828.
ChargeHub Multi Station
Q: Does the unit have an on/off switch so that power is not drained when not in use?
A: No. There is not a Power On/Off Switch.
Q: How do I know if the device is ready to use?
A: The ChargeHub Multi Station is equipped with a Power Indicator Light. Once the device is plugged into a wall outlet, the light will illuminate blue. If the light does not come on, check your wall outlet to ensure it is working.
Q: How many devices can I charge at once?
A: The ChargeHub Multi Station can charge up to 6 devices at once using the 2 USB Ports and 4 USB-C Ports (Type-C).
Q: What is USB-C?
A: USB-C, also known as Type-C, is the latest connector developed and utilized by the consumer electronics community. A Type-C connector and charging port is a small, reversible plug that is compatible with the fastest power delivery on the market.
Q: What does the Type-C Port work with?
A: The Type-C port is designed to charge devices that use USB-C, including mobile devices and laptops. Compatible with most new Samsung, Google, Motorola, Microsoft, LG, Apple iPads 2018 and newer, Apple iPhones 15 and newer, and Apple AirPods Pro (2nd generation and newer).
Q: Can I leave my ChargeHub Multi Station plugged in all the time?
A: Yes. There is no harm done if the device is left plugged in all the time.
Q: Can I use the ChargeHub Multi Station outdoors?
A: The device is designed for indoor use only in dry locations.
Q: Do I have to charge the ChargeHub Multi Station before I use it? How long does the ChargeHub have to be plugged in before I can charge my phone?
A: No. The ChargeHub Multi Station is a charging station, not a power bank, and therefore does not need to be charged prior to use, but it must remain plugged in while charging.
Q: Is there a warranty?
A: Yes. It comes with a 1-Year Limited Warranty from Limitless Innovations.
Q: Who do I contact if I have a question or issue?
A: For any inquiries, please contact our support team at LimitlessInnovations.com/Support, email Support@LimitlessInnovations.com, or call (855) 843-4828.
TotalCharge™
Q: Do I have to charge the TotalCharge™ before I use it?
A: The TotalCharge™ can be used as a wall charger or portable power bank. It is recommended to charge the internal battery to 100% before charging connected devices.
Q: How do I recharge the TotalCharge™?
A: The TotalCharge™ can be recharged by plugging into a standard wall outlet, or by using the included Type-C to USB-A Cable and a secondary power source. For a faster recharge, it is recommended to use the included Type-C to USB-A Cable with the Type-C Input/Output and a fast-charging wall adapter.
NOTE: Some outlets are controlled by a switch. Make sure the TotalCharge™ is plugged into a live outlet. The Digital Display should light up and flash the current power level until a 100% charge is met. If the Digital Display does not turn on when plugged into an outlet, try another outlet.
Q: Why does the TotalCharge™ get hot when plugged into the wall?
A: It is not normal for the TotalCharge™ to become hot when plugged into a wall outlet. It is possible that the power in the wall being converted and transferred to the TotalCharge™ may overload the battery and cause the product to become warm to the touch. If you experience this, we recommend unplugging the TotalCharge™, allowing it to cool down, then plugging it back in.
Q: Can I carry the TotalCharge™ on an airplane?
A: The TotalCharge™ is approved by TSA and FAA to carry on an airplane. Please note, this power bank must be carried with you and not stored in your checked baggage during travel.
Q: Will my phone charge faster by using the built-in cables, the Type-C Port or USB Port?
A: The TotalCharge™ provides an optimal charge using both the built-in cables as well as the Type-C and USB port. For the fastest charge, use the Type-C Power Delivery Port or USB (Quick Charge) Port.
Q: How do I turn off the TotalCharge™?
A: The TotalCharge™ will automatically turn off after approximately 10 seconds of being idle.
Q: What devices are the built-in cables compatible with?
A: The built-in cables include Micro, Type-C, and Lightning connectors to create universal compatibility with virtually any USB-enabled device including mobile phones, tablets, cameras, speakers, power banks, controllers, and more.
Built-In Micro Cable: Compatible with select Samsung, Amazon Kindle, and Motorola devices as well as cameras, power banks, speakers, controllers, and more.
Built-In Type-C Cable: Compatible with most new Samsung, Google, Motorola, Microsoft, LG, and Apple iPads 2018 and newer.
Built-In Lightning Cable: Compatible with most Apple devices and AirPods.
Q: Is it faster to charge a device with the built-in cables or with the ports on the side?
A: For a faster charge, you can plug in your own charging cables to the Quick Charge USB port or Type-C Power Delivery port.
Q: How many devices can I charge at once on the TotalCharge™?
A: Up to 2 devices can be charged at once, yet it is recommended to only charge one device at a time to achieve the maximum power output. When multiple devices are connected, the TotalCharge™ may, at times, reach its maximum charge capacity causing the connected devices to charge at a slower rate. If this occurs, remove a connected device to resume optimal charge.
Q: Does the TotalCharge™ support Type-C Power Delivery?
A: Yes. The TotalCharge™ meets the technical specifications of Power Delivery by providing 20W of power from the Type-C Port.
Q: Does the TotalCharge™ support USB Quick Charge?
A: Yes. The TotalCharge™ features a 20W USB Quick Charging USB Port.
Q: What is the total power of the Wall Charger?
A: The TotalCharge™ Wall Charger has a max output of 5V/1A for the Type-C + USB-A + Wireless charging outputs.
Q: Can I leave my TotalCharge™ plugged in all the time?
A: Yes. There is no harm done if the TotalCharge™ is left plugged in all the time.
Q: Can I recharge the TotalCharge™ in a power strip or extension cord?
A: Yes. The TotalCharge™ can be recharged and/or plugged into a power strip or extension cord.
Q: Will the TotalCharge™ “overcharge” my cell phone or device?
A: The TotalCharge™ is designed to optimally charge your devices. This means it will charge them quickly, as well as safely.
Q: Is the TotalCharge™ dual voltage?
A: Yes. The TotalCharge™ is dual voltage.
Q: How long will the battery last?
A: The battery life will depend on the usage of the power bank in between charges. We recommend checking the battery level and recharging the TotalCharge™ every 90 days.
Q: How long does the TotalCharge™ take to charge my phone?
A: Charging times vary depending upon the device, the charging method, the age of the device and the level of current power. However, the TotalCharge™ is equipped with fast charging technology to safely charge your device as fast as it will allow.
Q: Can I use the TotalCharge™ outdoors?
A: The TotalCharge™ is designed for indoor and outdoor use, only in dry locations. Do NOT expose the TotalCharge™ to extreme heat, moisture, water, rain, or snow.
Q: What are the hinged pieces on each side of the TotalCharge™ for?
A: The TotalCharge™ features 2 phone stands to prop a device up for watching videos or displaying the device’s screen and can be used while charging a device.
Q: How do I check the battery level without turning on the flashlight?
A: To check the battery level without turning on the flashlight, press and hold the power button for 3 seconds.
Q: Can I turn off the flashlight without cycling through the modes?
A: Yes. You can press and hold the power button to turn off the flashlight without cycling through the different light modes.
Q: Is there a warranty?
A: Yes. The TotalCharge™ comes with a 1-Year Limited Warranty by Limitless Innovations.
Q: Who do I contact if I have a question or issue with the TotalCharge™?
A: For any inquiries regarding the TotalCharge™, please contact our support team at LimitlessInnovations.com/Support, email Support@LimitlessInnovations.com, or call (855) 843-4828.
Power Bank Docking Station
Q: What is the Power Bank Docking Station?
A: The Power Bank Docking Station combines a 10,000mAh portable power bank with a multifunctional docking station. It provides wired and wireless charging options while the removable power bank lets you take portable power with you when you’re away from the dock.
Q: Can I remove the Power Bank from the Docking Station?
A: Yes. The 10,000mAh Power Bank is removable and can be used independently for portable charging. When you return it to the Docking Station, simply align the Power Bank’s Type-C Charging Port with the Type-C Adapter on the Docking Station.
Q: How do I recharge the Power Bank?
A: You can recharge the Power Bank by placing it on the powered Docking Station or by connecting the included 36" Type-C to Type-C Cable and Type-C Wall Adapter directly to the Type-C Charging Port on the Power Bank.
Q: How long does it take to recharge the Power Bank?
A: The 10,000mAh Power Bank has an approximate recharge time of ±4 hours.
Q: How do I know how much battery power is remaining?
A: The Power Bank features a Digital Battery Level Indicator that displays the remaining battery level.
Q: What devices can I charge with the Docking Station?
A: The Docking Station can charge compatible smartphones and other USB-powered devices using its USB Charging Ports, Type-C Charging Port, or Wireless Charger. Device compatibility and charging speed may vary based on the device and charging method.
Q: What charging options are available on the Docking Station?
A: The Docking Station features two USB Charging Ports, two Type-C Charging Ports, and a Wireless Charger, giving you multiple options for charging compatible devices.
Q: Can I wirelessly charge my phone on the Docking Station?
A: Yes. When the Power Bank is docked, compatible wireless charging devices can be placed on the Docking Station’s Wireless Charger for convenient cable-free charging.
Q: Can I wirelessly charge my phone using the Power Bank when it is removed from the Docking Station?
A: Yes. The Power Bank features a Wireless Charger that can be used independently. Press the Power Button on the side of the Power Bank and place your compatible device on top of the Wireless Charger. The green icon on the Digital Display will illuminate when a successful connection is made.
Q: What should I do if my device does not begin wireless charging?
A: Try repositioning the device on the wireless charging surface until a successful connection is made. If your device does not support wireless charging, use one of the USB or Type-C charging ports with a compatible charging cable.
Q: How many devices can I charge at the same time?
A: The Docking Station provides multiple wired and wireless charging options for charging compatible devices. The total available power is shared between connected devices, so charging speeds may vary when multiple devices are charging simultaneously.
Q: Does the Power Bank have fast charging?
A: Yes. The Power Bank features an 18W Quick Charge USB output and an 18W Type-C Power Delivery input/output for compatible devices.
Q: Does the Docking Station support Power Delivery fast charging?
A: Yes. The Docking Station features Type-C Power Delivery charging outputs capable of delivering up to 20W individually to compatible devices.
Q: What is the maximum total output of the Docking Station?
A: The Docking Station supports a maximum total output of 30W. Available power is distributed between the charging outputs based on the number and type of devices connected.
Q: What is the maximum wireless charging output?
A: The wireless charging output supports 5W, 7.5W, or up to 10W depending on the connected device and its wireless charging capabilities.
Q: Does the Docking Station have a clock?
A: Yes. The Docking Station features a Digital Clock with a 12-hour time format. The Mode (M), Plus (+), and Minus (-) buttons can be used to set and adjust the time.
Q: How do I set the clock?
A: Press and hold the Mode (M) Button for 2 seconds to enter Time Setting Mode. Use the Plus (+) and Minus (-) Buttons to adjust the time. A single press changes the value by 1, while pressing and holding changes the value more quickly.
Q: What does the AM/PM indicator show?
A: The AM/PM Indicator identifies whether the displayed time is AM or PM when using the Docking Station’s 12-hour clock.
Q: Does the Docking Station have an indicator light?
A: Yes. The Docking Station includes an LED Power Indicator Light to indicate power status.
Q: Does the Power Bank have to be docked for the Docking Station to charge other devices?
A: The Docking Station’s USB and Type-C charging ports can be used while the Docking Station is connected to power. The manual specifically indicates that the Docking Station’s wireless charging function is used when the Power Bank is docked.
Q: Can I use the Power Bank while it is away from the Docking Station?
A: Yes. When removed from the Docking Station, the Power Bank can charge compatible devices through its USB Charging Ports, Type-C Charging Port, or built-in Wireless Charger.
Q: What is included with the Power Bank Docking Station?
A: The package includes one Power Bank, one Docking Station, one 36" Type-C to Type-C Cable, and one Type-C Wall Adapter.
Q: Who do I contact if I have a question or issue?
A: For any inquiries, please contact our support team at LimitlessInnovations.com, email Support@LimitlessInnovations.com, or call (855) 843-4828.
